Recent research by Salesforce indicates a significant shift in the way businesses will operate, with agentic AI adoption expected to rise by 327% by 2027. This technological advancement is projected to boost productivity by 30%, signaling a transformation in workforce roles as AI becomes an integral part of day-to-day operations.
As companies integrate more AI agents into their processes, employees will find themselves sharing their roles with these digital counterparts. While this may seem daunting, Salesforce’s report suggests that many workers will remain in their current roles, working alongside AI rather than being replaced by it. In fact, Chief Human Resource Officers (CHROs) anticipate maintaining 61% of their existing workforce even as AI becomes more prevalent.
Cost-effectiveness is a key driver for this shift, with 88% of CHROs surveyed indicating that redeploying human resources alongside technology can be more economical than hiring externally. This suggests that while jobs may evolve, they are not necessarily at risk, as the need for human input remains critical.
The integration of AI is expected to result in a 19% reduction in labor costs. As businesses aim to harness these efficiencies, AI literacy has emerged as the top skill required in the modern workplace. Consequently, 81% of CHROs are focused on reskilling or planning to reskill employees for future roles. This includes transitioning many into technical positions such as data scientists and technical architects.
IT, research & development, and sales departments are anticipated to experience the most growth as a result of AI integration. Conversely, areas such as customer service, operations, and finance may see a contraction. This shift requires employees to adapt quickly, as 86% of CHROs believe that AI will play a critical role in their operations within the next five years.
Despite these changes, the adoption of agentic AI is still in its early stages, with 85% of organizations yet to implement it. This gives workers time to adjust and pursue necessary training. However, the window of opportunity is not indefinite, as the coexistence of AI agents and humans in the workplace is expected to become the norm.
Nathalie Scardino, Salesforce’s Chief People Officer, emphasizes the necessity for industries to redesign jobs, reskill, and redeploy talent. She highlights that employees must acquire new skills to thrive in what is being called the digital labor revolution.
To prepare for these changes, HR professionals and employees alike are encouraged to explore the best online learning platforms and job sites to enhance their skill sets and remain competitive in this evolving landscape. For more insights and updates, visit hrtechtrend.com.
Note: This article is inspired by content from https://www.techradar.com/pro/hr-departments-could-be-set-for-a-major-shake-up-as-ai-takes-hold. It has been rephrased for originality. Images are credited to the original source.
