AI Integration and Human-Centric Strategies in HR
On November 14, a pivotal event hosted by ACCA Vietnam in collaboration with VNHR, TopCV, GIMO, and BIDV took place in Hanoi, drawing nearly 100 HR professionals and business leaders. The gathering focused on exploring how artificial intelligence (AI) can be effectively integrated into human resource (HR) practices while preserving employee wellbeing and maintaining workplace balance amid rapid digital transformation.
During the opening keynote, Tran Trung Hieu, founder and CEO of TopCV Vietnam, emphasized the growing impact of AI in HR functions. He noted that the technology goes beyond automating standard workflows. AI now plays a significant role in data analysis and predictive decision-making, empowering organizations to adapt swiftly to labor market shifts. “This represents a significant advancement as the labour market continues to shift and organisations are required to respond with greater agility,” Hieu stated.
Balancing Technology and Human Needs
Following this, Tran Minh Huong, country head of HR at Standard Chartered Bank (Vietnam), delivered a keynote that shifted the focus from technology to people. She highlighted the increasing overlap between professional and personal life, emphasizing the importance of building a harmonious work environment. According to Huong, creating a culture where employees feel understood and supported is no longer a luxury but a strategic imperative for long-term talent retention and organizational success.
Panel Discussion: Insights Across Industries
A panel discussion further enriched the conversation, featuring key industry voices including Huong from Standard Chartered Vietnam; Pham Hoang Ngoc Linh, head of People and Change Advisory at KPMG Vietnam; Le Quynh Lan, CHRO & COO at Stavian Group; and Dinh Thi Thu Ha, deputy CEO of Business & User Growth at GIMO. The session was moderated by Vu Viet Dung, northern representative of VNHR.
The panel delved into essential topics such as ethical AI integration, risk management frameworks, upskilling human capabilities in a digital-first world, sustaining corporate culture, and enhancing internal cohesion. The dialogue provided a comprehensive outlook on how Vietnamese businesses are navigating the intersection of technology and human values for long-term success.
Strategic Vision from ACCA Vietnam
To Quoc Hung, country manager at ACCA Vietnam, described the event as a milestone in ACCA’s strategic cooperation with Vietnam’s HR sector. “Through initiatives focused on connection, knowledge-sharing, and capacity-building, we hope to co-create new initiatives that enhance workforce quality not just in finance and accounting, but across the entire business ecosystem,” Hung remarked.
He stressed that sustainable growth can only be achieved by balancing technology, people, and values. “HR serves as the bridge that brings this balance to life through every policy and every employee experience,” Hung added.
Redefining the Role of Human Resources
Hung also addressed the challenges that accompany digital transformation. While AI and digital tools offer opportunities to enhance recruitment, training, performance evaluation, and employee engagement, they also introduce complexities. Organizations must carefully balance efficiency with empathy, flexibility with cohesion, and innovation with ethical responsibility.
“In this context, HR is no longer merely a support function. It is becoming the strategic driver of organisational transformation,” Hung stated. He called on HR professionals to adopt data-driven mindsets, develop technological fluency, and maintain a strong sense of empathy. “No matter how far technology evolves, people remain at the heart of every organisation,” he concluded.
Broader Implications for Vietnam’s Future Workforce
This event is part of a larger movement within Vietnam’s corporate landscape to align technological advancements with deeply rooted human values. As the country positions itself as a leader in AI and digital innovation, particularly in fields such as auditing, finance, and governance, HR departments are emerging as crucial agents of change.
Whether it’s through building trustworthy AI systems in auditing or fostering ethical leadership in finance, Vietnam’s HR and business leaders are recognizing that sustainable success hinges on a dual commitment: leveraging cutting-edge tools while nurturing a people-centric culture.
This article is inspired by content from Original Source. It has been rephrased for originality. Images are credited to the original source.
